Spare parts coordination
Wear parts and commonly needed spares are coordinated with our supplier network on request, so maintenance can be planned with realistic lead times.
Quality & Service
Quality Control and After-Sales Support
What we check before a machine ships, and how we support it after it arrives — for distributors, importers and project buyers sourcing agricultural machinery internationally.
Quality Control
Quality control on this range is built around catching problems at the point they can still be fixed — during build, and again before packing — rather than discovering them at destination. Every order is produced against a specification confirmed with you in writing before production begins, so there is a clear reference for what the delivered machine is meant to be.
Our supplier network handles production, and we are accountable to you for the outcome. That means we coordinate inspection and documentation on your behalf instead of leaving you to chase it across separate parties.
Pre-Shipment Checks
Each order moves through checkpoints as it is built. The exact checks applied are confirmed per project, based on the product and destination.
Incoming check
Components and sub-assemblies are checked against the agreed specification when they arrive, before they are built into a finished machine.
In-process check
Assemblies are inspected at build stage, so a problem is caught while it can still be corrected rather than after the machine is complete.
Pre-shipment check
Finished units are inspected and documented before packing, against the specification confirmed for your order.
After-Sales Support
Support after delivery is coordinated by us, working with the supplier network behind the product.
Technical questions
Operating, adjustment and maintenance questions are answered directly by our team, drawing on the supplier network behind the product.
Problem resolution
If something is wrong with a delivered machine, we work through it with you — the first step is always to identify exactly what was received and what was expected.
One point of contact
You deal with one team from enquiry through delivery and after, rather than being passed between separate parties.
Parts & Documentation
Machines ship with the documentation confirmed for your order. Where certification, compliance paperwork, manuals or labelling are required for your market, the applicable documents are agreed in advance and included with the shipment — exactly which documents apply depends on the product and the destination country, and is confirmed per project.
Spare parts availability and service arrangements in your market are likewise confirmed per project, so you know what to expect before the order is placed rather than after.
How It Works
Quality and support run alongside the order rather than separately from it. Requirements are confirmed at enquiry, the specification is agreed before production, inspection and documentation are coordinated during build and before packing, and support continues after delivery with a single point of contact.
Read more about how we work on the About page, or send us your requirements and we will follow up with the specifics for your project.
Questions about quality or support?
Tell us what you need for your market and we will follow up directly.
Contact Us